Accessibility Statement

Commitment to Accessibility

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At Polease Costumiers Ltd, we are committed to ensuring that our services, facilities, and digital platforms are accessible to all individuals, regardless of ability. We believe that inclusivity is essential to creativity, collaboration, and customer satisfaction. Our goal is to provide an environment where everyone—clients, collaborators, and visitors—can engage fully and comfortably with our costume design and hire services.

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Digital Accessibility
 

Polease Costumiers Ltd is actively working to ensure our website and digital content meet recognized accessibility standards, including the Web Content Accessibility Guidelines (WCAG) 2.1 Level AA. Our efforts include:
 

• 🖥️ Keyboard navigation support

• 🎨 High-contrast design and readable fonts

• 📱 Responsive layout for mobile and assistive technologies

• 📄 Alt text for images and descriptive links

• 🗣️ Compatibility with screen readers
   

We regularly audit our digital platforms and welcome feedback to improve usability for all users.
 

Communication Support
 

We are committed to clear and inclusive communication. Upon request, we can provide:
 

• 📘 Printed materials in large print or alternative formats

• 🧏‍♀️ Assistance from staff trained in basic British Sign Language (BSL)

• 🌐 Email and online chat support for remote inquiries

• 📞 Telephone support with patience and clarity for all callers
   

Feedback and Contact
 

We value your input and are continually seeking ways to improve accessibility. If you encounter any barriers or have suggestions, please contact us:
 

• 📧 Email: nataliepolease@gmail.com

• 📞 Phone: +44 2392 293 642

• 📍 Address: [166 Haslemere Road, Southsea, Portsmouth, Hampshire, P04 9AS - Legend's Corner, Haslemere Road, Southsea, Hampshire, P04 9TL
   

We aim to respond to all accessibility-related inquiries within 3 business days.
 

Continuous Improvement
 

Accessibility is an ongoing journey. Polease Costumiers Ltd is committed to reviewing and updating our practices regularly, consulting with experts and community members to ensure our services remain inclusive and equitable.